CollectablesSouth.co.uk
© Copyright Collectables South 2010 - 2022 Company No: 08769537
Collectable Items From the New Forest Shop.

Frequently Asked Questions

If the answer you require is not listed here, please use the Contact page to send us

your question.

I have seen an item that I would like - how do I buy it?
Just click the 'Buy Now' button against the item and you will be taken to the Paypal payments page - just follow the Paypal instructions to purchase the item. Click the (More Details) button against the item you would like and this will take you to the item details page for a larger photo and a more detailed description. Check the details again and when happy, click the (Buy Now) button which takes you to PayPal. See FAQ's below if you want to pay buy cheque/postal order/cash.

What is PayPal?
Paypal is a secure and safe method of purchasing via the Internet. Put simply, it acts as a go-between transferring monies between from buyers Paypal accounts funded by their bank accounts or credit cards to sellers Paypal accounts.

I do not have a PayPal account - how do I set one up?
Two ways - either go to Paypal.com and follow the links to create a new account, or click on the (Buy Now) button and PayPal will ask you to set up an account before proceeding. Tip - best to create a PayPal account anyway if you do shopping on the Internet, as when we set our account up we found it was not created instantly. After you enter your details, a transaction is sent to the credit card you have nominated to use - on this is a code which you have to enter back into PayPal before the account is activated and this took about three days for us. But, on saying this, when I tested the site, Paypal allowed me to create a new account and pay for an item instantly without any checks - see how it works for you.

I want to pay by Cheque/Postal Order/Cash - what do I do next?
First E-mail us using any of the Contact links on the site. Tell us the item code and description you would like and include your name, address, telephone and e-mail address - we will then update the item to sold and wait for your payment to reach us by post. Please post to Collectables South Ltd at 7 Torreyana Gardens, Pennington, Lymington, Hampshire SO41 8QQ. Please make the payment out to Collectables South Ltd.

I have a query about an item - can I speak to you about it?
YES - just use the Contact facility on this on-line shop where we will be happy to help you with any queries or comments.

How Do I Use This Shop?
It's easy to order one of our items, but please read the following very carefully as it describes our sales, shipping payment and returns policies which are designed to ensure that you have as trouble-free a buying experience as we can possibly provide. If you have any questions, particular requirements or need clarification of any aspect of our business, just email us and we'll try to help.

How Do I Pay For An Item?
When you have decided on one of our items, the next step for payment is very easy. This shop has been designed to use Paypal, the on-line facility for payment by credit card. Simply click the 'Buy Now' button againt the item you wish to purchase and you will be taken to the secure Paypal site to complete the transaction. If you have a Paypal account already set up, all you need to do is check the address and payment details, enter your e-mail address and your password, then confirm the transaction. The monies you have agreed will be transferred from the credit card you have set up on your Paypal account to our Paypal account. Emails confirming all the details will be sent to you and a copy to us. If you do not have a Paypal account, you will be asked by to create one (very easy, but note - you may have to wait for a code to be placed on a transaction which is sent to the credit card's statement you are using which takes about three working days - that's how it was for us, but on testing this site an account was created and an item paid for instantly, so see how it works for you.) before you can complete the transaction. If you wish to pay by cheque or postal order, please e-mail us with the item details and we will mark it as sold for you. Then post your payment to Collectables South Ltd, 7 Torreyana Gardens, Pennington, Lymington, Hampshire, SO41 8QQ. Please make the payment out to Collectables South Ltd and write the item number and description on the back - also remember to include your name and full postal address plus your telephone number in case we need to contact you. On receipt of payment, the following will happen :- By PayPal - The item will be posted next working day. By Cheque - Please allow 5 working days for the payment to clear before the item is posted. By Postal Order or Cash (at your own risk) - The item will be posted within next working day after receiving payment.

What About Postage?
All items are securely packed in bubble wrap or plastic wallet sandwiched with corrugated card inside a bubble wrap lined tough envelope or cardboard box. Postage costs are shown on the Item Details page for the UK - Europe and World to use Contact for a quote. Combined postage for multi buys, again use Contact for a quote.

How Many Ways To Pay Are There?
All items are securely packed in bubble wrap or plastic wallet sandwiched with corrugated card inside a bubble wrap lined tough envelope or cardboard box. All postage is Free to the UK, Europe and Rest Of World. All items purchased with a 24 hour time period will be mailed in a single package. Please Contact Us if you wish to buy over a number of days and we will postpone sending the goods out until you have completed your purchases. How to Pay Send your payment to Collectables South Ltd at the address on the E-mail that you will receive on reserving an item. Please also send a note of the reference number (please put on back of cheque/postal order as well), your name, the address the item is to be sent to, and your telephone number so we may contact you in the event of any problems. If you wish to pay cash in US dollars or Euros please E-mail us first for the price in that currency as exchange rates tend to change on a daily basis. Cheque:-We can only accept cheques drawn on UK banks and in pounds sterling. Please make your cheque payable to Collectables South Ltd. Cheques must be cleared before despatch of items. Cash:-Pounds Sterling, US Dollars or Euro's. Notes only, and please note that cash is sent at your risk. We recommend recorded delivery if you do want to send notes. Postal Order and Travellers Cheques:-A very safe way of sending funds, please make them payable to Collectables South Ltd. Credit Card via PayPal:-You can pay by credit card via PayPal, which is especially good for non-UK buyers. You need to be registered with PayPal, but it is easy to set up on-line at PayPal.com (it takes at least three days to get your account working as PayPal sends you a code on your credit card statement which needs to be entered by you to activate the account). Payment should be made using collectablessouth@yahoo.co.uk as the payee.

What Is Your Returns Policy?
We want you to be happy with your purchase and enjoy owning one of our items. If for any reason you are not entirely satisfied with your purchase, please repack it carefully in it's original packaging and return it to us within 10 days of receipt. Provided the item is in the same condition as supplied we will give a full refund of the purchase price including original postage & packaging.

Can I Exchange An Item or Place a Special Request?
We always aim to have as large a stock of collectable items and try to keep the site as up to date as possible with all our latest stock. If you would like to exchange your purchase for another item that you cannot see on the site, or would like to discuss acquiring a particular item, please send us a message via the Contact facility on this on-line shop and we will try to help you out as best we can.

CollectablesSouth.co.uk
© Collectables South 2022 Company No: 08769537

Frequently Asked

Questions

If the answer you require is not listed

here, please use the Contact page to

send us your question.

Collectable Items From the New Forest Shop.
I have seen an item that I would like - how do I buy it?
Just click the 'Buy Now' button against the item and you will be taken to the Paypal payments page - just follow the Paypal instructions to purchase the item. Click the (More Details) button against the item you would like and this will take you to the item details page for a larger photo and a more detailed description. Check the details again and when happy, click the (Buy Now) button which takes you to PayPal. See FAQ's below if you want to pay buy cheque/postal order/cash.

What is PayPal?
Paypal is a secure and safe method of purchasing via the Internet. Put simply, it acts as a go-between transferring monies between from buyers Paypal accounts funded by their bank accounts or credit cards to sellers Paypal accounts.

I do not have a PayPal account - how do I set one up?
Two ways - either go to Paypal.com and follow the links to create a new account, or click on the (Buy Now) button and PayPal will ask you to set up an account before proceeding. Tip - best to create a PayPal account anyway if you do shopping on the Internet, as when we set our account up we found it was not created instantly. After you enter your details, a transaction is sent to the credit card you have nominated to use - on this is a code which you have to enter back into PayPal before the account is activated and this took about three days for us. But, on saying this, when I tested the site, Paypal allowed me to create a new account and pay for an item instantly without any checks - see how it works for you.

I want to pay by Cheque/Postal Order/Cash - what do I do next?
First E-mail us using any of the Contact links on the site. Tell us the item code and description you would like and include your name, address, telephone and e-mail address - we will then update the item to sold and wait for your payment to reach us by post. Please post to Collectables South Ltd at 7 Torreyana Gardens, Pennington, Lymington, Hampshire SO41 8QQ. Please make the payment out to Collectables South Ltd.

I have a query about an item - can I speak to you about it?
YES - just use the Contact facility on this on-line shop where we will be happy to help you with any queries or comments.

How Do I Use This Shop?
It's easy to order one of our items, but please read the following very carefully as it describes our sales, shipping payment and returns policies which are designed to ensure that you have as trouble-free a buying experience as we can possibly provide. If you have any questions, particular requirements or need clarification of any aspect of our business, just email us and we'll try to help.

How Do I Pay For An Item?
When you have decided on one of our items, the next step for payment is very easy. This shop has been designed to use Paypal, the on-line facility for payment by credit card. Simply click the 'Buy Now' button againt the item you wish to purchase and you will be taken to the secure Paypal site to complete the transaction. If you have a Paypal account already set up, all you need to do is check the address and payment details, enter your e-mail address and your password, then confirm the transaction. The monies you have agreed will be transferred from the credit card you have set up on your Paypal account to our Paypal account. Emails confirming all the details will be sent to you and a copy to us. If you do not have a Paypal account, you will be asked by to create one (very easy, but note - you may have to wait for a code to be placed on a transaction which is sent to the credit card's statement you are using which takes about three working days - that's how it was for us, but on testing this site an account was created and an item paid for instantly, so see how it works for you.) before you can complete the transaction. If you wish to pay by cheque or postal order, please e-mail us with the item details and we will mark it as sold for you. Then post your payment to Collectables South Ltd, 7 Torreyana Gardens, Pennington, Lymington, Hampshire, SO41 8QQ. Please make the payment out to Collectables South Ltd and write the item number and description on the back - also remember to include your name and full postal address plus your telephone number in case we need to contact you. On receipt of payment, the following will happen :- By PayPal - The item will be posted next working day. By Cheque - Please allow 5 working days for the payment to clear before the item is posted. By Postal Order or Cash (at your own risk) - The item will be posted within next working day after receiving payment.

What About Postage?
All items are securely packed in bubble wrap or plastic wallet sandwiched with corrugated card inside a bubble wrap lined tough envelope or cardboard box. Postage costs are shown on the Item Details page for the UK - Europe and World to use Contact for a quote. Combined postage for multi buys, again use Contact for a quote.

How Many Ways To Pay Are There?
All items are securely packed in bubble wrap or plastic wallet sandwiched with corrugated card inside a bubble wrap lined tough envelope or cardboard box. All postage is Free to the UK, Europe and Rest Of World. All items purchased with a 24 hour time period will be mailed in a single package. Please Contact Us if you wish to buy over a number of days and we will postpone sending the goods out until you have completed your purchases. How to Pay Send your payment to Collectables South Ltd at the address on the E-mail that you will receive on reserving an item. Please also send a note of the reference number (please put on back of cheque/postal order as well), your name, the address the item is to be sent to, and your telephone number so we may contact you in the event of any problems. If you wish to pay cash in US dollars or Euros please E-mail us first for the price in that currency as exchange rates tend to change on a daily basis. Cheque:-We can only accept cheques drawn on UK banks and in pounds sterling. Please make your cheque payable to Collectables South Ltd. Cheques must be cleared before despatch of items. Cash:-Pounds Sterling, US Dollars or Euro's. Notes only, and please note that cash is sent at your risk. We recommend recorded delivery if you do want to send notes. Postal Order and Travellers Cheques:-A very safe way of sending funds, please make them payable to Collectables South Ltd. Credit Card via PayPal:-You can pay by credit card via PayPal, which is especially good for non-UK buyers. You need to be registered with PayPal, but it is easy to set up on-line at PayPal.com (it takes at least three days to get your account working as PayPal sends you a code on your credit card statement which needs to be entered by you to activate the account). Payment should be made using collectablessouth@yahoo.co.uk as the payee.

What Is Your Returns Policy?
We want you to be happy with your purchase and enjoy owning one of our items. If for any reason you are not entirely satisfied with your purchase, please repack it carefully in it's original packaging and return it to us within 10 days of receipt. Provided the item is in the same condition as supplied we will give a full refund of the purchase price including original postage & packaging.

Can I Exchange An Item or Place a Special Request?
We always aim to have as large a stock of collectable items and try to keep the site as up to date as possible with all our latest stock. If you would like to exchange your purchase for another item that you cannot see on the site, or would like to discuss acquiring a particular item, please send us a message via the Contact facility on this on-line shop and we will try to help you out as best we can.